Looking forward to the new normal

Coronavirus Impact on the Foodservice Industry

A new white paper from Kinetic12 Consulting takes an in-depth look at the long-term impacts of the Coronavirus pandemic on the Foodservice Industry — the consumers, the operators and the manufacturers. Understanding what the long-term impacts in the industry may be, can help us better prepare for the future, including how we plan, how we market ourselves, how we communicate and how we interact with staff, clients and consumers.

Read the full report


Dear Foodbuy Member

April 3, 2020 - First and foremost, I hope this email finds you, your families and teams well and safe! I also want to give a sincere shout-out to all of our family, friends and colleagues who are on the front lines . . . these folks are truly expanding the definition of "hero" as they're fighting in a completely new way for our safety in the years to come! As COVID-19 continues to spread, it poses unique challenges to all Canadians. While Foodbuy Canada is committed to maintaining the highest level of procurement services, we are also working hard to keep pace with your needs as they are developing during this pandemic. To help ensure timely and coordinated responses, the Member Accounts team has also moved to a channel structure. With this new approach, each channel and sub-channel will be managed by a single person to ensure that all related insights, solutions and news are being captured and leveraged in one place. Like many companies around the world, due to the massive effects of COVID 19, Compass Group and Foodbuy have had to make extremely difficult decisions in order to navigate the next few months. As a result of these measures, you might notice a temporary change in who your Member Development contact is.

Please find a list of the people you can contact in each channel below:

• Health Care -

• Hotels and Golf -

• Education, Casinos, Vending, Truck Stops, Travel -

• Food Service (Restaurants and Catering) -

• RIBA and Camps -

• All other inquiries and escalation - (VP Member Development)

The Member Development team will be focused on the following priorities for the next 90 days:

Member Engagement:

• Outreach

• Connect and learn

90 Day Accounts Plans:

• Establish short-term account plans, based on Member needs and value creation

• Track, support and evolve as required

"Day 1" Account Plans:

• Establish account plans and priorities to pursue as soon as we receive the all clear after COVID 19. The next couple of months are going to be challenging and Member Development is here to help . . . in traditional and non-traditional ways. We're also keeping a close eye on your business, the various channels and our business to identify new opportunities that will surely come out of this for all of us.

Take care and please be in touch

Matt Robertson | VP Member Development | 647-620-9107

Dear Foodbuy Member

March 17, 2020 - The past few months since I joined the Member Development team have flown by as we've been sorting out the future of Member Development and how we can generate the maximum value for you and your business. Lots more to follow in the coming months regarding our strategy and what you can anticipate.

For now, I'm writing this note from my kitchen table as the Foodbuy team started teleworking yesterday, to do our part in social separation. These are certainly extraordinary times as businesses and families process and plan accordingly for the rapidly evolving state of COVID 19.

From a Foodbuy and Member Development perspective, we're focused on the safety of our teams and business critical operations. We're monitoring the situation closely and our teams are mobilized to respond to the changing situation as quickly as possible. While our next steps may vary depending on channel and region, here are some of the key things that we’re working on:

• Monitoring supply levels and distribution continuity

• Establishing strategies to help Members bolster profit, where possible and practical

• Meeting daily as a team via Webex to share information as its reported by channel and region

• Drafting "Day 1" action plans and outreach that will be deployed once the COVID risk is under control

• Supporting other core Foodbuy functions

Please watch for further communication from your Account Manager; in our best effort to support your business, we will be coming to you with potential incremental profit opportunities, based on historical spend (reconciliation) and potential optimizations (future focus). Any opportunities that don't make sense at this time can be added to our "Day 1" plans.

We sincerely appreciate your partnership and business. Please take care of yourselves and your families.

Best regards,

Matt Robertson | VP Member Development


Re-Opening Plans

A look at what the provinces are doing

New Brunswick

Newfoundland & Labrador

Nova Scotia


Prince Edward Island


Rent assistance

Canada Emergency Commercial Rent Assistance (CECRA) for small businesses provides relief for small businesses experiencing financial hardship due to COVID-19.
More information and how to apply

Trending Reads

Coronavirus: What's happening in Canada

Your daily roundup of Covid-19 news from across Canada.

Source: CBC

Read the article

Food producers in need of help

Canada’s food producers are urgently asking for more help from the government amid supply chain interruptions, labour shortages and mounting costs, says the Canadian Federation of Independent Business

Source: Food in Canada

Read the article

Saskatchewan restaurants to reopen

May 22, 2020 - Here's a look at the opening guidelines for restaurants in Saskatchewan, as part of their phase three.

Source: CTV

Read the article

Hong Kong does it right

This Hong Kong restaurant created a manual about how to handle the pandemic, and it's fast becoming a guide for restuarants worldwide.

Source: Business Insider

Read the article

Making your drive-thru safe

Practical tips to make sure your drive-thru is a safe and clean selling environment.

Source: Flanagan Foodservice

Read the article

Canadian restaurants plan their reopenings

Among the details to be worked out: boosting staffing, new health protocols and how to manage customer behaviour.

Source: Global News

Read the article

Why experts worry about reopening restaurants

Video: A study from China shows just how contagious the novel coronavirus can be in places like restaurants, where people spend prolonged periods of time.

Source: CNN

Read the article

Menus & Marketing

Want customers to notice you?
May 27, 2020 - Take a look at some innovative marketing ideas being utilized by restaurants to stay ahead of the pack.

Read the article

Supplier Notices

Preventive Masks from Canadian Linen
Canadian Linen is now selling washable preventive masks

More information and pricing


Canada Bread
Effective April 11, 2020, some products will be temporarily unavailable for Ontario Customers

Canada Bread Announcement

Covid-19 Information

Government of Canada
Complete information on COVID-19

Provincial Resources

British Columbia






Nova Scotia

New Brunswick


Prince Edward Island





Our Address

433 Consortium Court, London, ON. N6E 2S8

1-888-320-RIBA (7422)

Local (519) 668-3396
Fax (519) 668-2672


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